Refund policy

Last updated: November 1, 2026

At Kingswood Park Butchery, we take pride in providing our customers with premium-quality meats and exceptional service. Your satisfaction is important to us, and we want you to shop with confidence, whether you're visiting us in-store or ordering online.

Fresh & Perishable Products

Due to the perishable nature of our products, we do not offer refunds or exchanges for change of mind, incorrect selections or products that are no longer required.

However, your rights under Australian Consumer Law are always protected.

Damaged, Incorrect or Unsatisfactory Products

We take great care in preparing, packaging and delivering every order.

If you receive a product that is incorrect, damaged, unsafe or does not meet acceptable quality standards, please contact us as soon as possible.

We may ask you to provide:

  • Your order number or proof of purchase

  • A description of the issue

  • Photos of the product, where possible

Depending on the circumstances and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a replacement, refund or other applicable solution.

Delivery Issues

We carefully package our products to maintain freshness and quality during delivery.

If your order arrives damaged, contains incorrect items or has a quality issue, please contact us promptly so we can investigate and resolve the matter.

Please ensure someone is available to receive your delivery at the agreed time and refrigerate or freeze perishable products promptly.

We are not responsible for deterioration caused by improper storage or handling after delivery. This does not affect your rights under Australian Consumer Law.

Order Cancellations

If you need to cancel or change an online order, please contact us as soon as possible.

Where an order has not yet been prepared or dispatched, we will do our best to accommodate your request.

Once an order has been prepared or dispatched, cancellation may not be possible due to the perishable nature of our products.

Any cancellation rights or remedies required under Australian Consumer Law will continue to apply.

Refund Processing

Where a refund is approved, we will generally process it back to your original payment method.

Please allow approximately 5–10 business days for the funds to appear, depending on your payment provider or financial institution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Contact Us

If you have any concerns about your purchase, our friendly team is here to help.

Kingswood Park Butchery
Shop 5/ 15 Palm Beach, QLD, 4221

Please contact us on (07) 5534 4054 directly or visit our store, and we'll do our best to make things right.